Refund & Rescheduling Policy

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At Magical Moments Holistic Wellness, LLC, we thoughtfully reserve time and prepare for each appointment. Please review the following terms before booking or purchasing a membership.

 

Payments & Refunds

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All payments for appointments, classes, and memberships are non-refundable, except when Magical Moments cancels and you cannot accommodate rescheduling, or where a refund is required by applicable law.

If your plans change, you may request to reschedule under the terms below.

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Rescheduling & Client Cancellations

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Please provide at least 24 hours’ notice before your scheduled appointment or class to cancel or request rescheduling.

With timely notice, your payment may be applied to a replacement booking for the same service, subject to availability. Payments for individual appointments do not expire.

If you cancel or request rescheduling less than 24 hours before your booking, or do not attend, your payment is forfeited. For appointments booked through a membership, the session will be deducted from your available sessions. No refund or replacement session will be provided.

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Membership Payments

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Membership payments already processed are non-refundable, including payments for unused or partially used benefits. Canceling a membership stops future renewals according to the cancellation terms of your selected plan; it does not refund previous payments.

Membership sessions remain subject to the expiration, rollover, and cancellation rules disclosed for that plan. The no-expiration provision for individual appointments does not override membership terms.

The 24-hour cancellation and rescheduling requirement also applies to membership appointments.

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If Magical Moments Cancels

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If we need to cancel your appointment or class, we will contact you and offer rescheduling. If you cannot accommodate the replacement arrangements, we will refund the amount paid for the canceled booking.

If the appointment was booked using a membership session, we will restore that session to your available balance. If rescheduling is not possible, please contact us to arrange an appropriate refund for the undelivered service.

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How to Cancel or Reschedule

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You may manage your booking through your online account or contact us:

Email: Magicalmomentmanagement@gmail.com
Call or text: 803-563-8205

For notice purposes, we use the time your cancellation or rescheduling request is submitted or received, even outside business hours. Requests are reviewed during our Tuesday through Saturday business days. Replacement dates are subject to availability and confirmation.

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Acceptance of This Policy

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Please review this policy before completing your purchase. By booking or purchasing a membership and acknowledging this policy at checkout, you agree to these terms.

Nothing in this policy limits any rights or remedies available under applicable law.