Privacy Policy

Effective date: October 28, 2026

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Magical Moments Holistic Wellness, LLC respects your privacy and treats the personal information you share with care. This policy explains how we collect, use, store, and share information when you visit our website, book services, purchase memberships, or communicate with us.

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Information We Collect

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Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and other contact details.

• Appointment details, membership information, payment status, and transaction records.

• Information you voluntarily provide through intake and authorization forms, including health conditions, medications, allergies, pregnancy status, emotional concerns, wellness goals, and emergency contacts.

• Communications, session notes, and information used to prepare aftercare reports.

• Parent or legal guardian information and consent for clients under 18.

• Photos, videos, or requested session recordings, with your permission.

Our website and its service providers may also collect technical information, such as your IP address, browser and device information, and interactions with the website.

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How We Use Information

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We use information to:

• Schedule and provide services, classes, and consultations.

• Manage memberships, payments, and client accounts.

• Understand your preferences and relevant considerations when preparing your experience.

• Prepare session notes and aftercare reports.

• Send appointment confirmations, reminders, and service-related communications.

• Send newsletters and promotional emails through Wix to subscribers.

• Respond to questions, resolve concerns, maintain business records, and meet applicable legal obligations.

Please provide only information relevant to your booking or services.

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Client Records & Confidentiality

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Completed intake forms, session notes, and aftercare reports retained by Magical Moments are kept in a locked drive on the practitioner’s computer. Only the practitioner has access to those records.

Information submitted or exchanged through Wix, email, Google Drive, Zoom, or other communication services may also be processed or retained by those providers under their own privacy policies.

We take reasonable precautions to protect personal information. However, no electronic storage or transmission method can be guaranteed completely secure.

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AI-Assisted Aftercare Reports

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We may use artificial intelligence tools to assist with drafting aftercare reports. We do not enter client names, contact details, or other information that identifies a client into these tools.

The practitioner reviews and personalizes reports before providing them to clients.

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Payments & Service Providers

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Our website uses Wix for website hosting, bookings, memberships, and marketing emails. Payments are handled through the payment providers available at checkout.

We also use Zoom for virtual sessions, Google Drive for requested recordings, and email, phone, and text services for client communication.

These providers may process information needed to perform their services. Their handling of information is governed by their own privacy policies and applicable terms.

We do not sell or rent client information, or share it with other businesses for their own marketing.

We may disclose information when required by law, in response to valid legal process, or when reasonably necessary to protect someone’s safety or our legal rights.

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Email & Text Communications

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We send service-related communications, including booking confirmations, appointment reminders, and responses to client inquiries.

Marketing emails are sent through Wix. You may unsubscribe using the link in a marketing email or by contacting us.

We do not send promotional text messages. You may contact us to request a change in your communication preferences. Unsubscribing from marketing does not stop essential communications about an existing booking or membership.

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Photos, Videos & Session Recordings

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We obtain consent before taking client photos or videos and follow the permissions provided on the intake form. We use this material only within the scope of that permission.

Zoom sessions are not recorded unless the client requests recording. Requested recordings are stored in a restricted-access Google Drive location and shared only with the client. For a minor client, access is coordinated through their parent or legal guardian.

You may contact us to withdraw permission for future photography, filming, or use of your image. Withdrawal does not undo previous authorized use, but we will discuss removal of material within our control.

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Children & Teen Clients

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A parent or legal guardian must complete and sign authorization forms for every client under 18.

Clients age 15 and under must also be accompanied by an adult. The accompanying adult may be someone other than the parent or legal guardian, provided the parent or legal guardian has signed the required authorization.

A parent or legal guardian should arrange bookings and provide information on behalf of a child. Our website is not intended for children under 13 to independently create accounts or submit personal information.

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Record Retention

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Our standard retention period for confidential client records and requested session recordings is one year from the appointment date, after which we delete or destroy them.

We may retain information longer when required by law or reasonably necessary to address an outstanding dispute or legal obligation.

Booking, payment, membership, and communication records held by service providers may follow separate retention schedules. Deleting our local client records does not necessarily delete copies retained by those providers or previously supplied to you.

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Cookies & Website Technology

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Our Wix-hosted website uses cookies and similar technologies to support functions such as security, account access, and site operation. Wix and any enabled integrations may also collect information about website usage.

You can manage cookies through your browser settings and any cookie controls available on our website. Restricting cookies may affect certain website features.

Third-party services may have their own cookie and privacy practices.

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Your Privacy Choices

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You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to withdraw consent where our use depends on that consent.

We may need to verify your identity before completing a request. Some information may need to be retained for legal, transaction, or dispute-related purposes. Additional privacy rights may apply depending on where you live.

For minor clients, requests should be made by their parent or legal guardian.

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Policy Updates

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We may update this policy as our services or practices change. The current version and its effective date will be posted on this page. Where required, we will provide additional notice of material changes.

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Contact Us

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For privacy questions, requests, or concerns, contact:

Magical Moments Holistic Wellness, LLC
9367 Two Notch Road
Columbia, South Carolina

Email: Magicalmomentmanagement@gmail.com
Phone: 803-563-8205

Requests are reviewed during our Tuesday through Saturday business days.